FAQs

Q?Can I visit the pharmacy?
A.

Valley Vital Care is very different than most pharmacies and therefore encourages patients to visit our facility and learn how your infusion medication is compounded. You may be amazed at how sterile, organized, and welcoming our pharmacy is. We ask all patients who are interested to call ahead and plan on picking up at least one dispensing so that you can see what we do. If you would like to know more please call (540) 569-3463.

Q?How do I obtain refills?
A.

Valley Vital Care will keep track of the number of doses you have at home and will call a day or two prior to you running out of medications. Some IV medications will have a short shelf-life after being compounded and may require twice per week deliveries. If something happens to your medication and you need to waste a dose please notify the pharmacy so that we can update our records.   Please remember to rotate your inventory at home and use first the older medication at home. Always check the “discard after,” date on your prescription prior to infusing.

Q?Who do I call for supplies?
A.

Valley Vital Care will send all the supplies necessary to infuse your medication and maintain your venous access. For items related to wound care or other needs you will need to check with your nursing company.

Q?What will be included in my weekly delivery?
A.

Valley Vital Care will send all supplies needed to infuse your medication and maintain your venous access. This will include your heparin and saline flushes, batteries if needed, needleless connectors, dressing changes etc. If you are needing additional supplies beyond what we are sending, please notify the pharmacy.

Q?What are the pharmacy hours?
A.

Valley Vital Care will be open regular business hours Monday through Friday from 8 am to 5 pm. If you have an emergency please call 540-569-3463 and follow the prompts to reach our on call pharmacist. If you would like to leave a message after hours you may call the number above and follow the prompts to do so. We will respond to all messages the next business day.

Q?How will my delivery arrive?
A.

Valley Vital Care will send many deliveries via UPS to arrive the next business day. If you live near the pharmacy you may have one of the Vital Care staff members deliver your medications. In certain instances Valley Vital Care will use a third-party courier service to deliver your medication. Upon receiving your delivery please inspect the contents to ensure everything arrives in a satisfactory condition. Then compare your itemized delivery slip in your package to the items you have received. If there are items missing from your delivery please call 540-569-346.

Q?What do I need to return to the pharmacy once I have completed therapy?
A.

Valley Vital Care will be sure to inform each patient individually if they have an item consistent with their therapy that Vital Care will pick up once completed. If you have any questions please call 540-569-3463.

Q?Where will my bill come from?
A.

Valley Vital Care has partnered with Vital Care Inc. in Meridian Mississippi to handle billing and acquisitions. If you have any issue or dispute please call (601)-482-7420. If a patient would like to pay Valley Vital Care directly you are more than welcome to do so.